Privacy policy

Last updated: April 27, 2026

Cohort Tutoring operates this website and the Services provided through it. This Privacy Policy describes how we collect, use, and disclose your personal information. As an Australian-based business, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect:

  • Contact details: Name, address, billing address, phone number, and email address.

  • Student Data: Student name, student email, and phone number for lesson coordination.

  • Financial information: Credit card, debit card, and transaction details via Shopify.

  • Account & Usage information: Usernames, passwords, IP addresses, and interaction data.

Personal Information Sources

We collect information directly from you (during booking), automatically through cookies/Shopify, and from our service providers.

How We Use Your Personal Information

  • Provide Services: To perform our contract, process payments, and facilitate tutoring sessions.

  • Marketing: To send promotional materials (with an opt-out option).

  • Security: To authenticate accounts and prevent fraud.

  • Legal Reasons: To comply with Australian law and protect our rights.

How We Disclose Personal Information

We disclose information to Shopify, payment processors, and IT vendors. We may disclose information in connection with business transactions or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information to improve the Services. Review the Shopify Consumer Privacy Policy for details.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party links found on our Services.

Children's Data

Our Services are intended for students. We collect personal information (name, email, phone) from students for the sole purpose of delivering educational services.

  • Consent: If a student is under 15 years of age, we require consent from a parent or guardian.

  • Guardian Rights: Parents or guardians may contact support@cohorttutoring.com.au to request the deletion of a minor’s data.

Security and Retention

We take reasonable steps to secure your data but cannot guarantee "perfect security." We retain data as long as necessary for service delivery or legal compliance.

Your Rights and Choices

Depending on your location, you may have the right to access, delete, or correct your personal information.

Complaints/Concerns

Contact us at support@cohorttutoring.com.au. You may also contact the Office of the Australian Information Commissioner (OAIC).

International Transfers

Your information may be transferred and stored outside of Australia (e.g., via Shopify servers). These jurisdictions may not have the same level of protection as the APPs.